Returns & Exchanges
How Do Returns Work?
Products can be returned within 14 days of receiving your order. You may exchange an item for another product or request a refund.
Customers are responsible for return shipping costs unless the item is defective, damaged in transit, or the wrong item was received. In these cases, we will cover the return shipping fee.
If the return is due to a change of mind or any reason initiated by the customer, the customer will be responsible for return shipping fees.
To initiate a return, please email contact with your order number and reason for the return.
Exceptions
Items that have been used, washed, or are not in their original packaging will not be eligible for return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contact with a clear photo of the issue. We will work quickly to resolve the issue.
Return Requirements
The item must be in its original packaging.
The item must be unused and in its original condition.
A return request must be submitted before shipping the item back to us.
How to Return an Item
Email contact with your order number and a photo of the product issue (if applicable).
Once approved, we will provide return instructions.
Ship your item back and provide us with the tracking number.
Once received and inspected, we will process your refund or exchange within 5 business days.
Refunds
If approved, refunds will be issued to your original payment method within 7-15 business days.
If you haven’t received your refund within that timeframe, please check with your bank or card issuer. If there are any issues, contact us at contact.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Order Cancellation
Orders can be canceled for a full refund within 24 hours of purchase.
To cancel an order, email contact
Orders that have already been shipped cannot be canceled.
Contact Us
For any questions or assistance, feel free to reach out to our customer support team at contact. We are here to help!
Thank you for choosing Ali + Tings!
